Frequently Asked Questions (FAQ)
1. What types of products does Danube Sanitary Ware offer?
Danube Sanitary Ware specializes in high-quality bathroom products, including:
- Toilets: Water-efficient, eco-friendly, and various designs
- Washbasins: Contemporary, classic, and customizable models
- Bathroom Cabinets: Stylish, functional, and available in a range of materials and sizes
You can view our full product catalog on www.danubetoilet.com.
2. Can I request product samples before placing a bulk order?
Yes, we offer samples of our products. You can request samples for evaluation before committing to a bulk purchase. Please note that sample fees and shipping costs may apply, which will be refunded or credited toward your bulk order if you proceed with the purchase.
3. Do you offer customization services for large orders?
Absolutely. We provide full customization options, including product design, size, material, color, and even packaging to match your specific branding and market needs. Contact our sales team for more details and to discuss your specific requirements.
4. What is the minimum order quantity (MOQ) for bulk purchases?
Our MOQ varies depending on the product. For standard products, the MOQ typically starts at 100 units. For customized products, the MOQ may vary depending on the complexity of the customization. Please get in touch with our sales team to discuss your order needs.
5. What payment methods do you accept for B2B orders?
We accept several secure payment methods, including:
- Bank Transfers (T/T)
- Letter of Credit (L/C)
- PayPal (for smaller transactions or sample orders)
Other payment options can be discussed on a case-by-case basis.
6. What is your production lead time?
The lead time depends on the order size and whether any customizations are required. For standard products, the lead time is typically 30-45 days after order confirmation and payment. For customized products, it may take longer based on the complexity of the customization. We always strive to meet your deadlines, so please inform us of any specific timeframes you require.
7. Do you offer international shipping?
Yes, Danube Sanitary Ware ships products globally. We have established relationships with trusted logistics partners to ensure timely and safe delivery. Whether you require full container loads (FCL) or less-than-container loads (LCL), we can arrange shipping to any destination worldwide.
8. Can you provide product certifications for international markets?
Yes, all our products are manufactured to meet international quality standards. We can provide necessary certifications such as CE, ISO, and WaterSense (for water-saving products). If your region requires specific certifications or compliance, please inform us, and we will ensure the products meet those standards.
9. How does your quality control process work?
At Danube Sanitary Ware, quality is our top priority. Our products go through strict quality control measures at every stage of production, from raw material inspection to final product testing. We ensure each product meets our high standards for performance, durability, and safety before shipping to customers.
10. What is your warranty policy?
We offer a 2-5 year warranty depending on the product category. Our warranty covers manufacturing defects but does not apply to damage caused by misuse or improper installation. If you encounter any issues with your order, please contact us immediately, and we will work to resolve the matter quickly.
11. Can you assist with the design and development of new bathroom products?
Yes, we are experienced in partnering with wholesalers and distributors to design and develop new products tailored to specific markets. Our R&D team is equipped to work closely with you to bring your ideas to life. Whether it’s creating a new product line or enhancing existing designs, we provide full support throughout the design and manufacturing process.
12. How can I place an order?
To place an order, follow these steps:
- Browse Products: Visit www.danubetoilet.com and view our product range.
- Inquire: Contact our sales team via the inquiry form, email, or direct communication through WhatsApp or WeChat.
- Quote & Terms: We will provide a detailed quote, including pricing, lead time, and shipping terms.
- Confirm Order: Once you agree on the terms, we will send you a proforma invoice for confirmation and payment arrangements.
- Production & Delivery: Upon payment, we will begin production and arrange delivery as per your instructions.
13. What are your payment terms for bulk orders?
Our standard payment terms are a 30% deposit upon order confirmation, with the remaining 70% balance due before shipment. For larger or long-term business partners, we are open to negotiating flexible payment terms based on mutual trust and business history.
14. Do you provide after-sales support?
Yes, we offer comprehensive after-sales support. If you encounter any issues with the products after delivery, our team is available to assist with troubleshooting, replacements, or any other concerns you may have. Our goal is to ensure complete customer satisfaction and long-term partnerships.
15. How do I get in touch with your sales team?
You can contact us through the following channels:
- Email: sinn@danubetoilet.com
- Phone: +86-188-11869556
- WhatsApp/WeChat: (+86-188-11869556)
Alternatively, you can use the contact form on our website, and one of our representatives will get back to you within 24 hours.